100% Money Back Guarantee for Complete Satisfaction

1. Refund Policy

At ShopUku, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, you may request a refund under the conditions below.

1.1 Eligibility for Refund

Refunds are issued when the following conditions are met:

• Items must be returned in original condition — unused, unworn, with tags and packaging.
• Refund requests must be submitted within 30 days of receiving the item.
• Proof of purchase is required (e.g. order confirmation or receipt).
• Returns must include a valid tracking number shared with our support team.

1.2 Non-Refundable Items

Refunds are not available for:

• Perishable goods like food or flowers
• Digital products and gift cards
• Customized or made to order items
• Clearance items marked Final Sale
• Products damaged due to misuse

1.3 Refund Process

Once we receive and inspect your return, the refund will be processed within 7–10 business days to the original payment method. You’ll receive confirmation by email.

1.4 Fees and Deductions

• Shipping costs are non-refundable unless the item was defective or incorrect
• Return shipping is the customer’s responsibility unless it was our error
• A restocking fee may apply, with notice

2. Cancellation Policy

We allow cancellations under certain conditions:

2.1 Cancellation Conditions

• Requests must be made before the order is processed or shipped
• Custom items cannot be canceled once production starts
• Shipped orders may still be returned per our refund policy

2.2 Cancellation Process

To cancel, contact our support team through the Contact Us page. We’ll confirm eligibility and guide you.

2.3 Cancellation Fees

• Processed or shipped orders cannot be canceled
• Shipped orders may still be returned at your expense if eligible

3. Exchanges

Received the wrong or defective item? We’ll gladly exchange it. Contact us within 7 days of delivery.

3.1 Exchange Process

• Subject to availability of replacement item
• Item must be unused and in original condition
• We cover return shipping if the mistake was ours

4. Contact Us

Need help with a return or exchange? Reach out through our Contact Us page. We’re here to help.