Shipping Policy

Efficient and Reliable Global Shipping Solutions

At ShopUku, we are committed to delivering your orders safely and on time. Review our shipping policy for details on processing, delivery estimates, fees, and more.

1. Order Processing Times

All orders are processed within 3–5 business days after payment is confirmed.

  • Processing occurs Monday to Friday, excluding public holidays.
  • Expect delays during sales events or holidays.
  • Orders placed after business hours begin processing the next business day.

2. Estimated Delivery Times

Delivery time varies based on destination:

  • Standard Domestic Shipping: 5–7 business days
  • International Shipping: 10–25 business days depending on location and customs

Delays may occur due to customs or carrier issues. Track your order for real-time updates.

3. Shipping Fees

Shipping rates are calculated at checkout based on item weight, size, and delivery location.

  • Free shipping is available on select orders and locations
  • Express delivery options are available at extra cost
  • Shipping fees are non-refundable once dispatched

4. Order Tracking

You will receive a tracking number via email after dispatch. Track your package anytime on our Track Your Order page.

5. Customs, Duties, and Taxes

International shipments may incur customs duties or VAT. These charges are not included in the shipping fee.

  • All import taxes are the responsibility of the buyer
  • If a package is refused due to customs, refund may be given minus return shipping
  • ShopUku is not responsible for customs delays

6. Lost, Stolen, or Damaged Packages

If your order is lost, stolen, or arrives damaged, we will assist with carrier resolution.

  • First check with neighbors or your local post office
  • File a claim with the courier if necessary
  • Keep packaging for damaged items and report promptly

7. Address Errors and Delivery Failures

ShopUku is not responsible for address errors at checkout.

  • If unprocessed, contact us immediately to update the address
  • Once shipped, customers must retrieve the item or reorder

8. Returned Packages

If a package is returned due to failed delivery or unpaid customs, you may:

  • Reship: Pay the new shipping fee
  • Refund: Get a refund minus original shipping cost

9. Contact Us

For shipping-related questions, visit our Contact Us page. We’re here to help.