Clear Answers to Your Most Common Questions

Got questions? We’ve got answers. Here’s everything you need to know about shopping with ShopUku.
For more help, please Contact Us.

1. General Questions

1.1 What is ShopUku?

ShopUku is an online store offering lifestyle, beauty, home, and tech essentials with secure shopping and fast delivery.

1.2 Do you have physical stores?

No, ShopUku is fully online to ensure better pricing and global access.

1.3 Where do you ship?

We ship internationally with select restrictions based on destination and item type.

2. Orders and Payments

2.1 How do I place an order?

Add products to your cart, proceed to checkout, enter your details, and confirm payment.

2.2 What payment methods are accepted?

We accept major credit cards, PayPal, and other secure options. All transactions are encrypted.

2.3 How can I track my order?

Once shipped, tracking info is emailed. You can also visit our Track Your Order page.

2.4 Can I modify or cancel an order?

Yes, if it hasn’t shipped. Reach us quickly via our Contact Us page.

3. Shipping and Delivery

3.1 How long does shipping take?

UK: 2–5 business days. International: 7–14 business days depending on location.

3.2 What are the shipping costs?

Rates are calculated at checkout. Some orders qualify for free shipping.

3.3 Do you offer tracking?

Yes. A tracking number will be emailed and can also be used on our Track Your Order page.

4. Returns and Refunds

4.1 What is your return policy?

Returns are accepted within 30 days for unused items. Read our full Return Policy.

4.2 How do I start a return?

Submit a request on the Contact Us page. We’ll assist promptly.

4.3 When will I receive my refund?

Refunds are processed within 7–10 business days after we receive your return.

5. Account and Security

5.1 Do I need an account to shop?

No, but having one helps track orders, save preferences, and access special offers.

5.2 How can I reset my password?

Click “Forgot Password” on the login page and follow the instructions to reset it.

5.3 Is my data safe?

Yes, your data is protected through encryption. Read more in our Privacy Policy.

6. Still Need Help?

Contact our support team anytime through the Contact Us page. We’re here to help.